T&Cs

Translation provided for information only: in case of discrepancy, the French version prevails. Version française

1. Seller identity

RetroYeti, M.C.D. SIRET: 514.... Address: Le Nouveau Monde. Email: contact@retroyeti.com. VAT: TVA non applicable, art. 293 B du CG.

2. Purpose

These terms govern the distance selling of handheld retro game consoles and retro gaming accessories on retroyeti.com. They are accepted by the customer without reservation when ordering.

3. Products

Products are new. Their main characteristics are described on each product page. Photos are for illustration; a colour may look slightly different depending on the screen. Pre-order products are marked as such, without a shipping date until the manufacturer has announced it.

4. Prices

Prices are in euros, all taxes included, delivery included: delivery is free worldwide. The applicable price is the one displayed when the order is placed.

For delivery outside the European Union, the destination country may charge customs duties and import taxes when the parcel arrives. These do not depend on the seller and are payable by the recipient.

5. Promo codes

A promo code applies to the price (incl. VAT) of the items, under the conditions stated for that code. The code YETI10 gives 10% off the first order, no minimum or maximum spend, once per customer. The discounted price is confirmed before payment.

6. Orders

The customer chooses a product, enters their details and delivery address on the order page, accepts these terms and confirms. The seller confirms availability by email. The sale is concluded on receipt of payment.

The seller may cancel an order if the product is unavailable or in case of an obvious pricing error; the customer is then refunded in full.

7. Payment

Payment is made by bank card (Stripe), PayPal or bank transfer, depending on the methods offered at the time of ordering. The seller does not store any bank details: they are processed directly by the payment provider.

8. Delivery

Products in stock are shipped within 24 hours (working days) after payment is confirmed, from France or another European country depending on stock, to the address given by the customer; pre-order products ship as soon as they are received. Indicative delivery times after dispatch: 2 to 3 working days in France, 3 to 5 working days in Europe, 4 to 8 working days elsewhere in the world. A tracking number is sent on dispatch. If a parcel is damaged, the customer notes reservations with the carrier and informs the seller within 3 days with photos.

9. Right of withdrawal: satisfied or your money back for 15 days

The seller offers a “satisfied or your money back” guarantee: consumers have 15 days from receipt of the product to withdraw without giving a reason, one day more than the 14-day legal period of article L221-18 of the French Consumer Code. They inform the seller of their decision by a clear statement (the form below may be used), then return the complete product, in its packaging, no later than 14 days after this statement, to the seller’s return address: Me contacter. Return costs: paid by the customer.

The seller refunds all sums paid within 14 days of receiving the withdrawal statement, using the same payment method; the refund may be withheld until the product, or proof of its dispatch, is received (Article L221-24). The customer may be held liable for any loss in value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning.

10. Warranties

The seller remains bound by the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code), which covers lack of conformity existing at delivery and appearing within two years, and by the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code). In case of a defect, the customer contacts the seller, who offers repair or replacement, or failing that a refund.

11. Liability

Consoles are sold for the use described on their page. The customer is solely responsible for the games and files they install: they must only use copies of games they legally own. The seller cannot be held liable for improper use.

12. Personal data

Data collected when ordering is processed in accordance with the privacy policy.

13. Consumer mediation

Under Article L612-1 of the French Consumer Code, consumers may use the following consumer mediator free of charge to settle a dispute amicably, after a written complaint that has not received a satisfactory answer: Médiateur.

14. Governing law

These terms are governed by French law. Failing an amicable settlement, disputes will be brought before the competent courts. Consumers residing in another country keep the protection of the mandatory provisions of the law of their country of residence.

15. Changes

The seller may change these terms at any time. The applicable terms are those in force on the date of the order.