WARRANTY

2-year legal warranty

All my consoles and accessories are new and covered by the 2-year legal guarantee of conformity from delivery, as well as the guarantee against hidden defects. They apply whatever the delivery country within the European Union.

Problem with your console?

1. Write to me via the Contact page with your order number (RY…).
2. Describe the problem and, if possible, attach a photo or a short video.
3. I reply within 24 to 48 h with the solution: adjustment, repair, replacement or refund.

Return costs for a faulty product are on me.

Before you write to me

• The console won’t start: charge it for 30 minutes with a 5 V / 2 A USB-C charger, then hold the power button for 10 seconds.
• A game won’t launch: check that the file is in the right format and in the right folder of the microSD card; some consoles need a BIOS file that you must extract yourself from your own machine.
• The microSD card is no longer read: try another branded card; cheap cards are the number one cause of problems.
• Drifting stick: most models offer a calibration in the settings.

What the warranty doesn’t cover

Breakage, oxidation, normal battery wear and damage caused by modifying the system. If in doubt, ask me: I almost always find a solution.

Changed your mind?

Satisfied or your money back for 15 days: you have 15 days after receipt to send your purchase back to me without giving a reason. See Delivery and returns and the terms of sale.